Shipping & Returns

Next Day Delivery in Massachusetts
Orders completed before 12:00PM EST will be delivered next day by FedEx. There are exceptions based on FedEx delivery limitations and of course weather. We can't control Mother Nature and we do live in New England!

Delivery
Packages are shipped either with UPS, FedEx or VINOvations Private Carrier. Most Ground packages are shipped out within 48 hours, although during holidays or busy seasons we reserve the right to extend shipping times. Express packages are shipped out the following business day unless the customer has requested otherwise. Shipping times are listed in business days: weekends and holidays do not count towards shipping time. For normal Ground shipments, allow up to 7 business days to receive your order after it has been processed. When your order is shipped, an email with the tracking numbers is sent automatically to the email address on your account. Once your order is given to the shipping carrier, the package becomes your property and you are responsible for contacting the shipping carrier for service requests or delivery instructions. If delivery is required before a certain date, please place your order and email info@vinovations.us to see if we are able to accommodate. Sorry, we can’t ship packages outside of the United States, to FPO/APO addresses, or P.O. Boxes.

kw-jan2017-updatedshippingmap-withoutillinois.png

Returns Policy
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within 30 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Unopened spirits may be returned for a full refund. Defective wines, spirits, and sakés may be exchanged for items of equal or greater value. (Subject to the restrictions below.)

If You Bought Too Much:
To make event planning easier, VINOvations accepts returns on unopened bottles of spirits. If you have spirits left over after an event, you may return them, along with your original sales receipt, for a full refund within 7 days of purchase.

We believe that proper storage is crucial to the quality of wines, beers and sakés, and since we can't control how items are stored after they leave our store, we do not issue refunds for wines, beers or sakés.

If You Bought a Defective Item:
VINOvations stands behind all the wines, spirits, beers and sakés we sell. If you open a bottle and find that it is defective, we will gladly exchange it for a bottle of equal or greater value. If you exchange an item for one of greater value, you will be asked to provide the retail price difference, along with any applicable taxes, at the time of the exchange. We do not issue store credit.

Since we can't control how bottles are stored once they leave our possession, we will only accept bottles for exchange within 7 days of purchase. Items to be returned are subject to evaluation by our staff, and must be accompanied by your original sales receipt.

How to Return Items:
Bring your items back to VINOvations within 10 days of purchase, along with your original sales receipt. If your items were shipped or delivered, please call us at 508.507.9463 to discuss your options.

How We Issue Refunds and Exchanges:
Defective items may be exchanged for items of equal or greater value. Refunds on returned spirits will be issued in the original form of payment.

Shipping

We can ship to virtually any address in the continental United States. Note that there are restrictions on some products, and some products can't be shipped to certain destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.